Help center

📁 Placing An Order
  • 📄 How can I place an order?
    Simply choose your product, personalize it with names, dates, or artwork, then click “Add to Cart” and follow the checkout steps.
  • 📄 Why have I not received an order confirmation?
    Order confirmations are sent instantly after checkout. Please check your spam or promotions folder. If you still can't find it, contact us at support@nexyprints.store.
  • 📄 Where can I find size guides?
    You can find size or personalization guides on each product page. Still unsure? Just message our support team via chat!
📁 Coupons / Discount
  • 📄 Nexy Coupons Frequently Asked Questions
    We regularly offer coupons and special deals for our community! Check our homepage banners or subscribe to our email list for the latest offers.
  • 📄 How do I use my discount code?
    Enter your discount code in the promo box at checkout before payment. The total will update automatically if valid.
  • 📄 Why am I unable to apply the collected coupon?
    Please double-check your code spelling, expiration date, and minimum order requirements. Still having trouble? Reach out to us for help.
📁 Modify / Cancel Order
  • 📄 I would like to modify my order?
    We start making your order quickly! If you need to change personalization or details, please contact us via chat or email within 12 hours of purchase.
  • 📄 I would like to cancel my order?
    If your order hasn't entered production, we can usually cancel and refund it. Email us at support@nexyprints.store ASAP.
  • 📄 How can I change my billing address?
    Contact us immediately if you need to update your billing or shipping address. We'll do our best to make the change before your order ships!
📁 Shipping & Delivery
  • 📄 How much does shipping cost?
    Shipping costs are calculated at checkout based on your location and order total. Free shipping is available for qualifying orders!
  • 📄 When will my order process and ship?
    Most personalized orders process in 2–5 business days. Shipping times depend on your selected method and location. You’ll get a tracking link by email as soon as your order ships.
  • 📄 My tracking number doesn't work, what should I do?
    Tracking may take 24–48 hours to update. If it’s still not working after that, just contact us and we’ll help right away.
📁 Payments
  • 📄 Why was I charged an international fee for my order?
    Some banks charge an extra international transaction fee. Please check with your card provider for details.
  • 📄 Why is my card getting declined?
    Double-check your card info, balance, and any restrictions. If you still have issues, try another card or contact your bank for support.
  • 📄 Why am I being double-charged?
    Duplicate charges are usually temporary holds. If the extra charge remains after a few days, email us and we'll investigate for you.
📁 Order Issues
  • 📄 I’ve received someone else’s order by mistake.
    We're so sorry! Please email us a photo and your order number. We'll arrange a quick solution or replacement.
  • 📄 My order arrived damaged/broken/defective.
    Send us a photo of the item and your order details. We'll send a replacement or refund as soon as possible.
  • 📄 I am missing items from my order.
    Some orders ship in multiple packages. If something is missing after delivery, just let us know and we’ll help you right away.
📁 Product Care Guide
  • 📄 How to wash my t-shirts?
    Turn shirts inside out, machine wash cold, gentle cycle. Avoid bleach and tumble dry low for best results.
  • 📄 How to clean my stainless steel tumbler?
    Hand wash only with mild soap and water. Do not put in the dishwasher or microwave.
  • 📄 How to keep my t-shirts from pilling?
    Wash inside out, use a gentle cycle, and avoid high heat when drying to reduce pilling.